PCI Compliance

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Chargeback Advisor

Step by step guidance designed to increase your odds of winning chargebacks.


Chargebacks and retrieval requests can be both frustrating and confusing. Fortunately, most merchants encounter these requests on an infrequent basis. But no matter how common these requests are to your business, Solupay is here to help. We developed the The Chargeback Advisor with the intent of increasing the likelihood you will win the chargeback battle.


Solupay developed this solution to assist you in providing a complete and accurate response in an effort to increase your chances of winning this cardholder challenge. Just select the card in question and choose the reason code. All you need to do is follow the questions to determine what is ultimately needed to win the case. 

Visa® Reason Codes

MasterCard® Reason Codes

Discover® Network Reason Codes

Retrieval Requests

Draft retrieval requested are instances whereby the cardholder is requesting more information on the transaction. Please provide documentation of the transactions including the approval code issued at the time of the sale. In addition, any additional documentation assisting the cardholder to recognize the sale will be helpful. Please supply this documentation on all of the following retrieval request reason codes.

Visa® Reason Codes

MasterCard® Reason Codes

Discover® Network Reason Codes


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